Frequently Asked Questions
What is Irish sea moss?
Irish sea moss is a type of red seaweed traditionally harvested from cold Atlantic waters. It is commonly used as a whole food ingredient and in various culinary and everyday applications.
Where are your products sourced from?
Our sea moss and wild seaweeds are sourced from Ireland. We work with trusted suppliers who focus on responsible harvesting and consistent quality.
Are your products wild-harvested?
Yes. Our seaweeds are naturally grown in the ocean and gathered through wild-harvesting methods rather than cultivated in controlled environments.
Do your products contain any additives or preservatives?
Our products are kept as close to their natural form as possible. Specific processing details may vary by product and will be clearly listed on each product page.
How should sea moss and seaweeds be stored?
Storage recommendations depend on the product type. General guidance is provided on each product page, including best practices for freshness and longevity.
How long does shipping take?
Shipping times vary depending on location and order size. Estimated delivery details will be shown at checkout and outlined in our Shipping & Returns page.
Do you ship across Canada?
Yes, we ship across Canada. Additional shipping regions may be added as the business expands.
Can I return or exchange a product?
Return and exchange policies are outlined in our Shipping & Returns page. Please review that page for the most up-to-date information.
Is this website still being updated?
Yes. Pristine Pure is currently in an early phase, and content, visuals, and product information will continue to evolve over time.
How can I contact you?
You can reach us through the Contact page. Contact details will be updated as the business progresses.