Privacy policy

At Pristine Pure (“we”, “our”, “us”), we believe that transparency is the foundation of trust. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from pristinepure.ca.

Information We Collect

To provide a specialized wellness experience, we collect specific data including:

Personal Identifiers: Your name, email address, shipping address, and phone number.
Secure Transaction Data: Payment and transaction information, processed exclusively through our trusted third-party providers (Shopify Payments, Visa, Mastercard).
Technical Usage: Device information such as IP address, browser type, and page interactions to improve your browsing experience.

How We Use Your Information

We utilize your data to uphold our commitment to excellence:

Fulfillment: To process, inspect, and ship your Irish seaweed from our facility in Maple Ridge.
Communication: To provide order updates, tracking information, and professional support for your inquiries.
Optimization: To refine our website functionality and ensure a seamless "Pristine" user experience.
Compliance: To meet all Canadian federal and provincial regulatory requirements.

Sharing Your Information

We do not sell your data. We only share information with essential partners required to operate our business, such as:

Logistics Partners: To ensure your delivery arrives securely.
Payment Processors: To maintain the highest standards of financial security.
Service Providers: To host and protect our digital infrastructure.

Data Security & Integrity

As a specialist-led brand, we take reasonable and industry-standard measures to protect your personal information. While no digital transmission is 100% secure, we prioritize the use of encrypted and verified platforms to safeguard your data.

Your Rights

You have the right to access, correct, or request the deletion of your personal information at any time.

Contact Our Privacy Team

For questions regarding this policy or your data, please contact us at: support@pristinepure.ca